PRIVACY POLICY

Privacy Policy

Frog Grips (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.froggrips.co.uk (the “Site”).

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).

1. Personal Data We Collect

We may collect the following personal data:

Information you provide:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third parties)

Automatically collected data:

  • IP address
  • Browser type and device information
  • Time zone
  • Cookies and tracking technologies
  • Browsing behaviour and site interactions

2. How We Use Your Data (Legal Bases)

We process your data under the following lawful bases:

Contractual necessity

  • To process and deliver orders
  • To manage payments and customer service

Legitimate interests

  • Fraud prevention
  • Website optimisation and analytics
  • Business operations

Consent

  • Marketing communications
  • Non-essential cookies

3. Cookies

We use cookies to:

  • Ensure website functionality
  • Analyse performance
  • Deliver personalised advertising

You can manage your preferences through our cookie banner or browser settings.

4. Sharing Your Data

We share your data with trusted service providers, including:

  • Shopify
  • Google Analytics
  • Payment processors
  • Shipping and logistics partners

These providers process data under strict contractual safeguards.

5. International Transfers

Your personal data may be transferred outside the UK or EU (including to Australia, the USA, and China).

We ensure safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Transfers to countries with adequacy decisions

6. Data Retention

We retain your data only as long as necessary for:

  • Order fulfilment
  • Legal and tax obligations

7. Your Rights

Under UK and EU law, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

You may contact us at:
help@froggrips.co.uk

You may also lodge a complaint with:

  • Information Commissioner's Office
  • Your local EU data protection authority

8. Marketing

We will only send marketing communications if:

  • You have opted in, or
  • You are an existing customer (where permitted)

You can unsubscribe at any time.

9. Children

Our website is not intended for individuals under 13.

10. Data Controller

Frog Grips
Email: help@froggrips.co.uk

11. Changes

We may update this policy from time to time.